Contact us

Consentium has a strong focus on continuous improvement.  Please tell us about your experience - whether it is something we have done well or something that could be better, we want to hear about it.  Your feedback will help us to improve our processes and service.

General enquiries

Complete the form below and we will come back to you within 2 working days. You can also contact us on 0800 222 056.


Complete the form below after viewing the Consentium complaints policy document.


If you are not satisfied with a decision made during the processing, inspecting or certification of your building work you can request a determination from the Ministry of Business, Innovation and Employment (MBIE).

You can find out more about applying for a determination on MBIE’s website link)

Consentium will not accept or respond to a complaint that is anonymous, racist or otherwise derogatory or contains abuse or threats against the organisation or specific staff member(s).


Complete the form below if you would like to let us know that you are pleased with the service that you have received from Consentium.

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