It is important for us to improve our customer service, so let us know about your experience with Consentium – whether it’s good or bad, every bit helps us to improve.
Complete the form below and we will come back to you within 10 working days. If you have any further queries, feel free to contact us on 0800 222 056.
Complete the form below after viewing the Consentium compliants policy document.
If you are not happy with or disagree with a decision we make either during the processing or inspecting of your building work you can request a determination from the Ministry of Business, Innovation and Employment, Building and Housing Group.
You can find out more about applying for a determination on the department’s website building.govt.nz(external link)
Consentium BCA will not accept or respond to any complaint in relation to a building control function that is racist or otherwise derogatory or contains abuse or threats against the organisation or staff member(s).
If you have any further queries, feel free to contact us on 0800 222 056.