Contact us

It is important for us to improve our customer service, so let us know about your experience with Consentium – whether it’s good or bad, every bit helps us to improve.

General enquiries

Complete the form below and we will come back to you within 10 working days. If you have any further queries, feel free to contact us on 0800 222 056.

Complaints

Complete the form below after viewing the Consentium complaints policy document.

Determinations

If you are not satisfied with a decision we make either during the processing or inspecting of your building work you can request a determination from the Ministry of Business, Innovation and Employment (MBIE).

You can find out more about applying for a determination on MBIE’s website building.govt.nz(external link)

Consentium will not accept or respond to any complaint in relation to a building control function that are anonymous, racist or otherwise derogatory or contains abuse or threats against the organisation or specific staff member(s).

If you have any further queries, feel free to contact us on 0800 222 056.

Compliments

Complete the form below if you would like to let us know that you are pleased with the level or standard of service that you have received from Consentium or are pleased with the way you have been treated by our staff.

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